Impact: Customers using the open channel feature in the region may have experienced service failure.
Possible cause: We had a bug on our package that malfunctioned in the latest version deployed recently.
Next step: - We’ve identified the root cause but rollbacked to the previous version to ensure things we found. - The system was back to normal at 18:02 AEST.
Posted Apr 20, 2021 - 18:02 AEST
Investigating
We're experiencing an elevated level of API errors and are currently looking into the issue.